Content Management Augments Taxonomy Features
Companies around the world are challenged to deliver relevant information to the right audience. Traditional means, including search and personalization, fail to deliver results due to a lack of metadata.
Portals, for example, require well-organized, well-described content to deliver personalized search results to multiple audiences throughout the enterprise. Finding the right content is difficult because most content is poorly organized and contains no descriptive information such as what it is about, or why it is important. Similarly, online self-service applications can be powerful tools that enable organizations to more effectively serve their customers, employees, partners, and suppliers. People turn to self-service systems every day to research investments, make purchases, solve problems, and find content. The challenge is to intelligently classify, tag, search, and deliver that information to the right audience. To do so, they rely heavily on classification and search technology
Interwoven, a leader in Enterprise Content Management (ECM), has just released the Interwoven MetaTagger 3.5 platform, the latest version of its leading content intelligence software, dramatically enhancing the effectiveness of enterprise portals by providing targeted, relevant content to the right audience enterprise-wide.
Content Made Relevant
The software is designed to empower companies to deliver highly relevant information to their employees, customers, and partners by automatically preparing that content to be found and used, eliminating thousands of hours of manual tagging. Its flexible platform architecture enables businesses to extend the benefit of metadata and categorization by directly integrating with any legacy content repositories, file systems, portals, and information-rich applications.
In addition to bringing order to corporate content, Interwoven MetaTagger 3.5 helps organizations reduce costs by decreasing the need for customer support, as customers and employees can more easily find the information they require. MetaTagger also leads to improved workforce productivity. As the portal becomes a one-stop shop where employees can find the right information quickly, they are freed up to perform more productive work. Additionally, MetaTagger helps drive higher revenues by providing more accurate personalization, thus helping companies provide their customers with targeted information on new products and services relevant to them.
Key Features
supports over 150 different file formats, including legacy formats as WordPerfect and Lotus SmartSuite (including Lotus Freelance, Lotus 1-2-3 and Lotus WordPro). It can also extract document properties from popular formats to preserve existing metadata
- Can be configured to work with industry-standard taxonomies in finance, hi-tech manufacturing, health care and medical, government, energy and industrial, and general business. Additional vertical market vocabularies can be imported from industry sources and used immediately.
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