Content Management Does Records Management
Vignette Corp. today released Vignette Records & Documents, providing customers with a breakthrough platform that delivers compliance, risk management and business automation within a single, standards-based framework, enhancing business efficiency by allowing organizations to capture, manage and deliver information in their preferred environment.
The software blends certified records management functionality with powerful production capabilities and business automation, says the company. This combination allows customers to automate business processes such as loan originations, customer support requests and claim adjudications for improved efficiency, while capturing records and process audits for compliance. The release of Vignette Records & Documents delivers on the promise of integrating applications secured in Vignette’s recent acquisition of TOWER Technology, a leader in records management, document management and imaging.
With the technology, says Vignette, organizations can also process larger amounts of information faster and with fewer resources by removing paper, automating business functions and providing case workers with relevant information. Graphical Web-based case management and configuration allow customers to implement changes to automated processes without a team of programmers. Through a rich browser interface, employees are empowered to work from anywhere, reducing costs, eliminating redundancy and increasing productivity.
The software is designed to help customers meet today’s compliance obligations with highly integrated business automation. With the newly launched solution, customers are able to implement a strong records management system to support stringent information management requirements of acts and regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA), and the Gramm-Leach-Bliley Act. Vignette is also committed to support the U.K. National Archives (PRO) 2002 Functional Requirements for Electronic Records Management Systems (ERMS) and will seek the National Archives’ approval of Vignette Records & Documents against the PRO 2002 ERMS requirements. In addition to audit-ready automation, Vignette Records & Documents allows customers to easily capture documents and records from users’ desktops, capture Web transactions, and automatically deliver documents to work areas to eliminate manual routing.
“IT organizations should consider enterprise initiatives that consolidate multiple compliance efforts and deploy a common solution to address a broad range of needs that includes but goes beyond compliance management,” said Julie Rahal, senior research analyst at IDC. “Addressing compliance as part of an enterprise’s information management solution leverages investments and leads to greater business efficiency.”
“Vignette document management enabled the Society to provide far greater and more responsive levels of customer service. The solution provides a single electronic file for each customer, containing all the correspondence, statements, policies and so on,” said Dorothy Frankland, head of computer services for the Skipton Building Society. “This also greatly streamlines audit processes and helps us quickly establish that we are in compliance with Financial Services Authority lending guidelines.”
Vignette also announced today enhanced storage and retrieval support for Vignette IDM, providing customers with an information management system to reduce costs and improve customer service by transitioning from paper to high-volume digital processes. Vignette IDM is a scalable, Web-enabled imaging, COLD and case management system designed to capture and manage virtually all forms of unstructured business information, including images, forms, computer-generated reports, statements and invoices, office documents, and e-mail. Enhancements to Vignette IDM include high-performance retrieval from EMC Centera storage devices and support for NetApp SnapLock for highly scalable enterprise storage management for high-volume image ingestion.
www.vignette.com
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