Technical Documentation is integral part of a software delivery, but comprehensive and well written user guides are not common.
The editorial staff at VIVA TV, Germany's equivalent to MTV or VH-1, were handed a training manual printed on the back of a mug, said the company last week, showing the instructions of how to contribute to the content of their multi-media internet site, even if they have no technical expertise.
VIVA commissioned Dusseldorf-based company Sektor Online Services to implement a web publishing solution, and used RedDot
Solutions for the content management segment of the project.
Web designers developed two template variants for VIVA: the traditional HTML variant, and a specially developed text format for use in Flash.
It took 11 weeks they say to have an online content management tool that could simultaneously generate content in both HTML and Flash.
The HTML pages use a normal browser display, while in the Flash version the text files are exported simultaneously, integrated into a Flash movie, and played.
Sektor developed an import module to integrate the Flash technology that embeds the RedDot-generated files in the movie as it plays.
VIVA wanted to rotate Internet content to co-ordinate simultaneous publication of content on the Internet and the TV channel, as well as
integrating existing components including forums, chat-rooms, a news corner, an SMS gateway, the current TV schedules and online shops from outside providers (ticket sales, fan merchandise, CDs and DVDs).
The new production environment enables VIVA to present a high-standard multimedia application on the Internet, yet continue adapting
the application to developing requirements using in-house resources, since the open interfaces of the production environment guarantee compatibility with other software products.

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