Email Management Improves Business Processes
An estimated 35 billion emails are generated every business day, up from 10 billion emails daily just five years ago. Employees use email for communication and as a workflow tool to track decisions, request approvals, or to collaborate on documents. Business decisions, official memos and other valuable records encapsulated in email messages provide a record of business transactions. Today, many organizations implementing storage-based email management strategies can actually increase organizational and compliance risks by creating a “digital landfill” where these records are stored, but not always easily found or disposed of. This approach also fails to address the potential for return on investment gained from leveraging email content in driving business processes.
According to Forrester Research’s September 2004 research note titled “Message Archiving Becomes Part of ECM and Storage” – “the message archiving market is on a path of transition from standalone solutions to integrated message archiving and records management (RM) products.” The report also states, “integration with an ECM universal content repository reduces the number of repositories an enterprise must manage, and makes it easier for firms to implement RM policies consistently. Message archiving and RM will merge to the point where a single solution is used to manage all forms of records - whether they are documents, transactions, or messages.”
Forrester Research predicts the worldwide email message archiving market will grow from $197 million in 2003 to a peak in 2006 of $994 million with a compounded annual growth rate (CAGR) of 38 percent for the period 2003 to 2008.
FileNet Corporation this week announces the general availability of FileNet Email Manager, a new FileNet P8-based suite that helps organizations easily capture, organize, monitor, retrieve, retain and share email content for improved decision making processes and adherence to regulatory compliance requirements.
Email Manager is designed to help organizations manage the growth in corporate email and support their need to comply with government regulations for managing email as business records. FileNet Email Manager is the first solution that is designed to make email content an active element of an organization’s business processes while helping to simplify and automate the declaration of email messages as business records. FileNet Email Manager’s rules-based technology takes an intelligent approach to determining the value of an email’s content. Rather than simply storing every email, FileNet Email Manager applies predetermined business rules at the server level to automatically assign the proper lifecycle criteria, enabling the automated enforcement of compliance with limited user interaction or user-related errors.
“We believe email management and related corporate compliance needs are best addressed through a combined enterprise content and business process management solution,” said Martyn Christian, chief marketing officer for FileNet. “Applying a storage-only approach to the problem can be a costly proposition that overlooks the true business value available from email content. We believe FileNet Email Manager is the only solution with the ability to leverage an organization’s records and business process management investment. It does so by placing email content in the context of business processes and, at the same time, reducing the risks associated with the enforcement of records policies through a tightly integrated records management solution.”
www.filenet.com
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