Mail management solution for Collaborative Portal Server 3
Nuxeo releases CourierCPS is a software module that allows organisations to dematerialize from end to end the processing
chain for incoming and outgoing mail.
CourierCPS has been developped by Nuxeo within a contract for the French Ministry of Interior, of Internal Security and Local Rights (MISILL), in partnership with Capgemini. This is one of the first projects dealing with
administrative procedures dematerialization thoroughly built on Zope and CPS.
CourierCPS comes from a development project for the General Directorate for Local Authorities (DGCL), and aims at being extended to the Secretariat-General and the other directorates inside the Ministry. The goal is to provide the civil servants with a reliable and user-friendly mail management service which will allow them to reply to the incoming mail efficiently. Optimizing the steering of
mail responses (improving response delays, access to a knowledge base...) gives the Ministry an important leverage for improving the quality of its relationship with its administrates.
According to Emmanuel Marcovitch, project manager at the Information and
Communication Systems Directorate (DSIC), "the use of CPS in general,and of CourierCPS in particular, is part of a global modernization
endeavour. We increase information sharing and exchange, using collaborative tools tailored to our business".
CourierCPS illustrates perfectly pouring back a software module developped for a major account to the Open Source community. The
module has been subjected to a significant generization processe before it was released to the community, so that they will benefit from a real packaged software and not the offspring of a specific project. "We want to make it clear that the developments carried out by Nuxeo and published under the GPL are all subjected to a packaging and generization process. We publish only reusable components and not
custom developments", says Stéfane Fermigier, Nuxeo's CEO.
This process of incorporating CourierCPS into the generic CPS code base guarantees the module's perenity and evolutivity.
The design of business solutions for the administration through Open Source software helps mutualize knowledge and know-hows.
Using Open Source software within process dematerialization projects helps the Electronic Administration grow faster, while at the same time saving
on costs. "The ADELE gouvernment programme is partly dedicated to favoring development mutualisation. A collaborative platform that will
permit to capitalize on e-government software will hence be created. CourierCPS is an example of what can be expected in terms of best
practices for software components mutualization and reuse", says Jean-Paul Degorce-Dumas, in charge of the resource center at the
Agency for the Development of Electronic Administration (ADAE).
The Electronic Administration is playing the Open Source card: new developments carried out for one administration, after generization and publication under the GPL - the license recommended by ADAE for developments financed by the Administration - are used by the other ones.
www.nuxeo.com/en
www.nuxeo.org
www.cps-project.org
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